Overview
Our products refund and returns policy accepts exchange requests initiated within 7 days of the receipt of the product.
To be eligible for a return/refund, the item must be unused and in its original condition and original packaging.
To accept the return request, the product must accompany the original receipt/bill as proof of purchase.
The company may allow partial refunds after assessment of the returned product on case to case basis and is at the sole discretion of the company and cannot be claimed as a matter of right under any circumstances
The return shipping charges has to be borne by the customer only.
Refunds
We are not responsible for any shipment delays due to national holidays or any natural circumstances. We are is not responsible for any damages or losses caused by postal or shipping services (Courier Company). We recommend you carefully to check the package contents according to the packing list in front of the postal service or shipping company representative.
If payment is made on-line using payment gateway and cancellation is requested for the same order request then please note a charge of 10% will be deducted on the total amount of order placed and the balance 90% will be refunded back to you within 7 – 10 working days via NEFT/ RTGS or UPI Mode. Also note this can be only done before the order is shipped if once the order has been shipped no cancellation of order or payment refund will be accepted.
If the payment is already made through Bank Deposit then we can’t accept return/cancellation, else if you request cancellation/return of order before Bank Deposit then we can accept your request. Also, note you won’t be charged any amount because this cancellation can be only done before the payment is made through a bank deposit.
For any cancellation, you need to send us an email or call us mentioning the order request number, kindly note cancellation can only be done before the order is shipped. After the order is shipped then we will not accept any cancellation request or return of the ordered items. After the order is received if customers don’t like that product as per their expectation view at that time we will not accept the refund or exchange of the same.
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and the amount of refund in case our assessing the condition of the returned product, if at variance of our full refund policy.
If the refund is approved, then the refund will be processed, and a credit will be given to the account as desired by the customer and intimation will be sent to the customer.
The shipping and handling charges, if any charged, shall not be refunded under any circumstances
Late or missing refunds
In case of any inquiry about the return or refund the customer may contact us at [support@ktbhai.in].
Sale items
Only regular priced items if returned and accepted, may be refunded as per the return/refund policy of the company. Items under SALE or special offerings and specifically marked as NO RETURN/NO REFUND shall not be accepted for return/refund.
Exchanges
We only accept products for replacement or exchange, if the changes in quality of the product is requested, which is subject to the availability of products.
The shipping and handling chargers for returning and replacement/exchange of products has to be borne by the customer and is not refundable
If returned products for refund/ replacement/exchange need to be sent to us & contact customer care at [support@ktbhai.in]
Need help?
Contact us at [support@ktbhai.in] for questions related to refunds and returns.
Legal jurisdiction
The foregoing are subject to the laws of the Republic of India and the courts in New Delhi – India, shall have the exclusive jurisdiction on any dispute that may arise out of the use of this site.